Effective Date: JANUARY 31, 2026

Independent Wiring Inc. (“we,” “us,” or “our”) operates as a licensed electrical, telephone, and low-voltage data cabling contractor in the United States. We value the privacy of our employees, customers, and site partners. This Privacy Policy explains how we collect, use, and protect your information, particularly regarding our use of Short Message Service (SMS) and Multimedia Message Service (MMS) communications.

01. INFORMATION WE COLLECT AND WHY WE COLLECT IT

We may collect Personal Identifiable Information (PII) from you to facilitate our business operations and provide you with our services. We only collect the information that is necessary for the purposes outlined in this policy. This includes:

• Contact Information: Name, phone number, and email address.
• Project Information: Site addresses, account-relevant documents, and contact details for site managers or account representatives.
• Media: Photos and videos of job-site progress, device schematics, and technical manuals.
• Communications: Records of your interactions with our staff via phone, email, and SMS.

02. HOW WE USE YOUR INFORMATION

The information we collect is used solely to provide and improve our electrical, telephone, and low-voltage data cabling services, including:

• Internal Coordination: Scheduling updates, dispatching technicians, and providing internal document links or device schematics to our team.
• Customer Communication: Sending project updates, invoice notifications, scheduling confirmations, and site-specific media (such as walkthrough videos).
• Technical Support: Delivering manuals or spreadsheets requested by customers or site managers.

03. SMS/MOBILE MESSAGING COMPLIANCE

Independent Wiring Inc. uses SMS/MMS to communicate with employees and designated customer contacts.

• Opt-In: By providing your mobile number to us verbally on-site, over the phone, via written agreement, initiating a text conversation with our staff, or by requesting a quote using our website form and clicking the check-boxes, you consent to receive service-related text messages from Independent Wiring Inc.
• Types of Messages: Messages may include scheduling alerts, links to project documents, site photos/videos, and billing notifications.
• Opt-Out: You can cancel the SMS service at any time. Just text STOP to the number sending the messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or reply UNSTOP.
• Help: For more information or assistance, reply HELP to any message or contact our IT department at IT@independentwiring.com.
• Frequency: Message frequency varies based on your project’s status, activity, and specific requests for information; fewer than 10 per month. Message and data rates may apply.

04. THIRD-PARTY SHARING AND DISCLOSURE

Independent Wiring Inc. does not sell, rent, or lease its customer lists or PII to third parties. SMS/Mobile Consent Non-Disclosure: Specifically, your mobile information and SMS consent will not be shared, sold, or traded with third parties or affiliates for marketing or promotional purposes. We only share information with subcontractors or service providers (such as our phone system provider, Dialpad) as necessary to perform the specific business services requested by you.

5. PERMITTED SHARING

We may share your personal information with the following categories of third parties for the purposes described below (excluding SMS opt-in data and mobile numbers):

• Service Providers: We engage trusted third-party service providers to perform functions and provide services to us. Permitted sharing with service providers excludes SMS opt-in data and mobile numbers. We may share your personal information with these providers to facilitate our services, such as:
  • Cloud Hosting Services: To store your data securely.
  • Payment Processors: To process your transactions.
  • Analytics Providers: To help us analyze how our services are used and improve them (excluding SMS opt-in data and mobile numbers).
  • Customer Support Platforms: To assist with your support inquiries. We only share the minimum amount of information necessary for the service provider to perform its function, and these parties are contractually obligated to protect your data.
• Legal and Regulatory Disclosures: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), to protect our rights, or to protect the safety of our users or the public.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

06. DATA SECURITY

We take the security of your personal information very seriously and have implemented reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We are committed to protecting the security of your personal data. We have implemented a range of appropriate technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures include:

• Encryption: We use industry-standard encryption protocols (like SSL/TLS) to protect data both in transit and at rest.
• Access Controls: Access to your personal data is restricted to employees, contractors, and agents who need to know that information to perform their job duties. They are subject to strict confidentiality obligations.
• Firewalls and Monitoring: We use firewalls and continuous monitoring to detect and prevent unauthorized access to our systems.
• Regular Audits: We conduct regular security assessments and audits to ensure the effectiveness of our safeguards.

Important Note: While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. The security of your data also depends on your own actions.

In the Event of a Data Breach: We have established procedures to handle any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

07. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

 

08. USER RIGHTS

We believe you should have control over your personal data. Below is a summary of the key rights you have under data protection laws. To exercise any of these rights, please contact us at IT@independentwiring.com

• Right to Know and Access: You have the right to request a copy of the personal information we hold about you. This includes information about what data we collect, why we collect it, and who we share it with.
• Right to Correction: You have the right to ask us to correct any personal information you believe is inaccurate or incomplete.
• Right to Deletion (Right to be Forgotten): You have the right to request that we delete your personal data. We will fulfill this request unless we are required to retain the data by law.
• Right to Opt-Out of Data Sharing/Sale: You have the right to direct us not to share or “sell” your personal information with third parties. To exercise this right, please send an email expressly opting out of Data Sharing/Sale to IT@Independentwiring.com
• Right to Object to Processing: You have the right to object to our processing of your personal data for certain purposes, such as direct marketing.
• Right to Data Portability: You have the right to request that we provide you with your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request to us by emailing us at: IT@independentwiring.com Your request must include sufficient information to allow us to reasonably verify that you are the person about whom we collected personal information. We will respond to all legitimate requests within 30 business days of receiving your request. Please note that we may ask you to provide additional information to confirm your identity before processing your request.

09. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time, in our sole discretion. Any changes to this policy will be effective immediately upon being posted on this page, with an updated “Last Updated” date at the top.

If you do not agree with the terms of the revised policy, you should stop using our services and, if applicable, request the deletion of your data.

10. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or our communication practices, please contact: IT@independentwiring.com

 

• We use your email address to send you account updates, project updates, and account-relevant documents, including invoices. By checking this box, you consent to receive these communications. You may unsubscribe at any time.
• By using our service, you agree to the following:
  • You have read and agree to our Terms of Service.
  • You consent to our collection and use of your personal data as described in our Privacy Policy

Last Updated: JANUARY 31, 2026

Please read these Terms of Service (“Terms”) carefully. These Terms govern your use of the services provided by Independent Wiring Inc. (“Company,” “we,” “us,” or “our”), including our website and our SMS/MMS mobile messaging program.

By engaging our services or opting into our mobile messaging program, you agree to be bound by these Terms. SMS consent is handled exclusively through the voluntary methods listed in Section 02.

01. Description of Services

Independent Wiring Inc. provides electrical, telephone, and low-voltage data cabling services. To facilitate these services, we use various communication methods, including verbal, email, and SMS/MMS mobile messaging to coordinate with employees, customers, site managers, and client account representatives.

02. Mobile Messaging Program Terms

SMS opt-in is a separate, voluntary action and not a mandatory condition of simply “engaging services.” By providing your phone number and opting in to receive messages, you agree to the following:

• Purpose of Messaging: Messages may be sent by Managers and the Technician(s) assigned to your project, to provide scheduling updates, links to internal or account-relevant documents (e.g., invoices, spreadsheets), device schematics, technical manuals, project media (photos/videos of task progress or technical/logistical issues encountered on-site) and other information required for us to transact our business with you.
• Opt-In: You may opt-in to our messaging program by providing your mobile number to us verbally on-site, over the phone, via written agreement, initiating a text conversation with our staff, or by requesting a quote using our website form and clicking the check-boxes.
• Message Frequency: Message frequency varies based on your project’s status, activity, and specific requests for information; fewer than 10 per month. Message and data rates may apply.
• Message and Data Rates: Standard message and data rates may apply from your wireless carrier. Independent Wiring Inc. is not responsible for any costs incurred by you for receiving or sending messages.
• Help: For assistance, reply HELP to any of our messages or email IT@independentwiring.com.
• Opt-Out: You can cancel the SMS service at any time. Just text STOP to the number sending the messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or reply UNSTOP.

03. Carrier Liability

Mobile carriers (including, but not limited to, T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages. We provide these communications as a convenience to facilitate project management, but delivery is subject to the effective transmission of your wireless provider.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We make no representations or warranties of any kind, whether express, implied, or statutory, regarding the Service. To the fullest extent permitted by law, we expressly disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

Disclaimer of Liability for Service Interruption

We are not liable for any delays, interruptions, or failures of the Service caused by factors beyond our reasonable control, including but not limited to, natural disasters, acts of government or military, acts of public enemies, war, riots, strikes, power outages, network outages of third-party providers, or equipment failures. We will make reasonable efforts to restore the Service as soon as practicable.

Third-Party Services and Content Disclaimer

The Service may allow you to access or use services, content, or websites provided by third parties. We are not responsible for the content, privacy policies, or practices of any third-party services or websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.

04. Prohibited Content

Independent Wiring Inc. and its employees will not engage in sending illegal, misleading, or deceptive content. This includes, but is not limited to, content related to hate speech, fraud, or illicit goods. You agree not to send any content to our Staff that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.

05. Intellectual Property

All technical manuals, schematics, and project media (photos/videos) shared by Independent Wiring Inc. are the property of the Company or its respective clients/suppliers and are provided for the sole purpose of completing the specific contracted task. Unauthorized distribution of these materials is prohibited.

06. Compliance with Industry Standards

You agree to use the Service in compliance with all applicable local, state, national, and international laws and regulations. You further agree that your use of the Service, and any content or data you provide, shall at all times comply with the generally accepted practices and standards of the Construction industry, including but not limited to OSHA regulations and NEC guidelines10

We warrant that the Service will be provided in a professional and workmanlike manner, in accordance with the standards of care and skill generally observed by reputable providers of similar services. Our commitment to these standards is in addition to, and not a replacement for, any specific legal or regulatory obligations that we must meet.

You acknowledge that our compliance with these standards is conditional on your adherence to the acceptable use policies and other terms set forth in this Agreement. We reserve the right to audit your usage and, in the event of any non-compliance, to suspend or terminate your access to the Service.

07. Limitation of Liability

To the maximum extent permitted by law, Independent Wiring Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of our communication services.

08. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

09. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services or receipt of messages following such changes constitutes your acceptance of the new Terms.

10. Contact Information

IT@independentwiring.com